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COMMUNICATIONS OFFICER
Operates assigned radio frequencies of the Harris County Sheriff’s Department. Receives, processes and disseminates information. Assigned general responsibility for basic office operations. Exercises discretionary authority with frequent supervision and instructions. Has frequent access to confidential information.
A. Operates assigned radio frequencies, receiving from and transmitting to authorized units.
B. Performs 9-1-1 duties: answers telephones, transfers callers to appropriate locations, enters data into the 9-1-1 computer system, monitors incoming calls and sends hourly pages.
C. Performs Emergency Dispatch duties: answers telephones, transfers callers to appropriate locations, enters data into Computer Aided Dispatch (C.A.D.) system and provides information.
D. Performs Texas Law Enforcement Telecommunications System (T.L.E.T.S.) II system duties: receives, processes and sends teletypes. Data entry into Texas Crime Information Center/ National Crime Information Center (TCIC/NCIC).
E. Operates Text Telephone Device (T.D.D.) (deaf phone).
F. Maintains appropriate records and files pertaining to Emergency Dispatch Center Operations.
G. Complies with all Civil Service, Departmental, Bureau and Division rules, regulations and standard operating procedures.
H. Performs other assignments and duties as required and/or necessary.
I. Reports to a designated supervisor.
Rev 7/00
A. Entry level civilian Communications Officer position filled in compliance with Departmental rules and regulations concerning employment of communications officers.
B. Meets all standards for licensing as a tele-communicator according to Texas Commission on Law Enforcement Officer Standards and Education rules.
C. Complies with Texas Commission on Law Enforcement Officer Standards and Education and Departmental rules and regulations for continuing certification.
D. Passes all required entry level testing, and exhibits no indication of current substance abuse.
E. Language skills so that written and oral communications can be presented with adequate grammar, spelling, punctuation and diction.
F. Successfully completes all required training.
A. Visual acuity to work with details, computer terminals, extensive reading and prepares and analyzes data.
B. Physical activities include, but are not limited to; standing, walking, finger dexterity, grasping, feeling, talking, hearing and repetitive movements.
C. Able to operate various communications equipment. Able to comprehend verbal, written and electronic communications.
D. Able to articulate verbal, written and electronic communications where others can comprehend.
A. Primarily located in a comfortable, inside environment.
B. Exposure to potentially stressful and adverse situations on a continuing basis. May be involved in situations where exposure to communicable diseases could occur.
C. Physical activity is sedentary to light, with mostly sitting and occasionally moving light weight objects.
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